Mission & vision
Why Sadakom exists
Our mission
To give every local business — regardless of size, budget, or technical know-how — the same review-management power that used to be reserved for large franchises. A five-person dental clinic deserves the same reputation-management software as a national chain, without the enterprise price tag or the months-long rollout.
Our vision
A future where online reputation reflects real service quality, not who has the loudest unhappy customer or the biggest marketing budget. We're working toward a world where asking for a review is as automatic as sending a receipt, and where a bad experience gets resolved privately before it ever reaches a search engine.
Our story
Built because word of mouth moved online — and stayed unmanaged
Sadakom started with a simple observation, repeated in conversation after conversation with business owners: the best businesses were quietly losing customers to competitors with worse service but louder online reputations. Happy customers rarely think to leave a review unprompted; frustrated customers almost always do. That asymmetry — invisible satisfaction versus visible complaint — was quietly reshaping which businesses grew and which ones plateaued.
So we built a way to close that gap: automatic, perfectly timed review requests sent by SMS and email right after a customer's best moment. A private outlet for complaints, so one bad night doesn't become a permanent scar on a Google listing. And a dashboard that shows exactly how a reputation is trending, month over month, branch by branch — no spreadsheets, no guesswork.
Today, Sadakom powers review requests for clinics, restaurants, home services, and retail businesses across the region, in both Arabic and English, guided by one principle behind every feature we ship: reputation management should be automatic, honest, and built around the customer experience — not around gaming a star rating.
See how clinics and medical practices use SadakomWhat we believe
The principles behind the product
Customers first, always
A review request should never feel like spam. Every message we send is timed to the moment a customer is most satisfied, carries your branding instead of ours, and can be acted on with a single tap — no app download, no account, no friction.
Transparency over vanity metrics
We show you real trends, not just a number that goes up and to the right. Rating drops, response-time gaps, and branch-level dips are surfaced clearly, so you see a problem forming before your customers describe it to the internet.
Privacy by default
Negative feedback stays private between you and the customer until you choose to act on it. We route only the constructive, public-ready feedback toward Google — never the other way around.
Simple enough for any team
No dedicated marketing hire, no agency retainer, no weeks of onboarding. Configure your review flow once, connect your customer list, and it keeps working quietly in the background — front desk staff included.
The platform
Everything a growing business needs to manage its reputation
One dashboard, four essential pieces of the reputation puzzle: automation, protection, insight, and reach.
Automated, multi-channel review requests
Trigger SMS and email review requests the moment a customer's experience peaks — after checkout, after an appointment, after a service call. Delivery, opens, and clicks are tracked automatically so you always know what's working.
Negative-review interception
Ratings of one to three stars are routed to a private feedback form instead of Google, giving you the chance to make things right before a complaint becomes public.
Reputation analytics dashboard
Track your average rating, response times, and review velocity over time — by branch, by staff member, by channel — in one clear view.
Multi-branch and bilingual by design
Built for businesses with more than one location and customers who speak more than one language. Every review request, landing page, and dashboard view works natively in Arabic and English.
How it works
The technology behind every review
No plugins to babysit and no integrations to maintain — just three moving parts working together.
Connect your customer list
Import contacts from a spreadsheet, or connect your point-of-sale, booking, or CRM system. Sadakom keeps the list in sync automatically.
CSV import · POS & booking integrations · Automatic de-duplication
An automated timing engine decides the moment
Our timing engine sends each request at the best moment for that customer and channel — not on a rigid, one-size-fits-all schedule.
SMS & email delivery · Smart send-time windows · Built-in retry logic
Reviews and feedback flow to the right place
Happy customers are guided to Google in one tap. Unhappy ones land in your private inbox, with an instant alert so your team can respond right away.
Google Business Profile sync · Private feedback routing · Real-time alerts
Our commitment
Support that shows up when it matters
Reputation software is only useful if it's reliable. That's why every plan includes responsive support from people who understand review management — not a ticket queue that goes quiet after checkout.
We take the data you trust us with seriously. Customer contact details, feedback, and analytics are encrypted in transit and at rest, and negative feedback is never shared or sold — it exists to help you improve, not to become someone else's dataset.
Median first-response time under two business hours
Uptime and incident history tracked and shared on request
Customer data encrypted in transit and at rest
Why businesses choose Sadakom
Built for local businesses, not enterprise procurement
There's no shortage of review-management tools built for enterprise marketing departments. Sadakom is built for the business owner who wants results this week, not after a quarter of onboarding calls.
Purpose-built for local businesses — clinics, restaurants, salons, and home services — instead of retrofitted enterprise software.
Bilingual from day one: Arabic and English review flows, dashboards, and customer messaging, out of the box.
Private feedback routing is core to the product, not an upsell bolted on later.
Transparent, plan-based pricing with no mandatory annual contract.
Set up in under ten minutes, with no dedicated marketing or IT hire required.
Built specifically for review generation and protection — not a bloated all-in-one suite you'll only ever use a fraction of.
Common questions
Questions about Sadakom, answered
What is Sadakom?
Sadakom is an online reputation management platform for local businesses — clinics, restaurants, salons, and home services. It turns satisfied customers into public Google reviews and routes unhappy customers into a private conversation instead of a public post. Over 500 businesses use it across the region.
How does Sadakom get a business more reviews?
It sends automated SMS and email review requests timed to the moment a customer's experience peaks — after checkout, an appointment, or a service call. Businesses using Sadakom see an average 2.3× increase in reviews collected.
Does Sadakom hide or delete negative reviews?
No. Ratings of one to three stars are routed to a private feedback form before they reach Google, giving the business a chance to resolve the issue directly. Sadakom never posts fake reviews or removes existing ones — it only intercepts private feedback before it becomes public.
Does Sadakom work in Arabic?
Yes. Sadakom is bilingual by design. Every review request, landing page, and dashboard view works natively in both Arabic and English, out of the box.
How long does setup take?
Under ten minutes. Import your customer list or connect your point-of-sale, booking, or CRM system, configure your review flow once, and it runs automatically — no dedicated marketing or IT hire required.
Is customer data kept secure?
Yes. Customer contact details, feedback, and analytics are encrypted in transit and at rest. Negative feedback is never shared or sold — it exists only to help the business improve.