98%
more reviews collected when follow-ups are automated
99x
higher email response rate versus a single request
Email follow-ups
A reliable second channel to ask for reviews
Email is the perfect backup to SMS: it costs nothing per send, carries your full branding, and reaches customers who missed the first text. Sadakom's tool for sending review links by email runs the follow-up automatically, so you recover reviews you would otherwise lose.
What you get
Automatic follow-up sequences
If a customer doesn't respond to the first request, a branded email follow-up goes out on its own timeline.
Fully branded emails
Add your logo and colors so every message looks like it came straight from your business.
The same one-tap review link
Emails carry the exact same direct Google review link, so customers reach your page in a single click.
Works with SMS as one flow
Email and SMS run together as a single review-request campaign, not two disconnected tools.
How email follow-ups work
Set it once and recover reviews automatically.
First request goes out
A customer gets your initial review request by SMS or email after their visit.
No response? Follow up
If they don't act, Sadakom sends a branded email follow-up at the right moment.
They leave a review
The same one-tap link takes them straight to your Google page to post.
FAQ
Email follow-up FAQ
Why use email if I already send SMS?
Some customers respond better to email, and some simply miss the first text. An email follow-up is a free, reliable way to send the review link again and recover reviews you'd otherwise lose.
Are the emails branded?
Yes. You add your logo and colors, so every review request email looks like it came directly from your business.
Is the review link the same as in the SMS?
Yes. The email carries the same one-tap link that opens your Google review form directly, with no login or searching.
Do SMS and email work together?
They run as one campaign. Sadakom coordinates both channels so customers aren't over-messaged and every request is tracked in one place.
Can I write emails in Arabic and English?
Yes. Templates support both languages so your follow-ups read naturally for GCC customers.
Keep exploring
Related features
SMS review requests
Automatically text every customer a one-tap Google review link right after their visit. The fastest way to send review links and turn happy visits into public reviews.
Learn more →Review alerts
Real-time alerts for every new Google review, with private routing that catches unhappy customers before they post in public.
Learn more →Review analytics
Track your Google Maps rating trend, review volume, and sentiment over time so you know exactly what to improve.
Learn more →