Information We Collect
We collect information you provide directly — such as your name, email address, phone number, business details, and payment information — when you create an account, subscribe to a plan, or contact us.
We also collect information automatically as you use the Service, including device and browser data, IP address, pages viewed, and actions taken. On behalf of our customers, we process the contact details of their end customers (for example, phone numbers and emails used to send review requests).
How We Use Your Information
We use personal information to provide and operate the Service, send review requests on your behalf, process payments, respond to support requests, improve our features, and keep the platform secure.
We may send you service-related messages and, where permitted, marketing communications that you can opt out of at any time.
Legal Bases for Processing
Where applicable law requires it, we rely on one or more of the following bases: performance of a contract, your consent, our legitimate interests in operating and improving the Service, and compliance with legal obligations.
Sharing and Disclosure
We share personal information with service providers who process it on our behalf (such as hosting, analytics, SMS, email, and payment providers), and with Google when you connect a Google Business Profile.
We do not sell personal information. We may disclose information when required by law or to protect the rights, safety, and security of Sadakom, our users, or the public.
Data Retention
We retain personal information for as long as your account is active and as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymize it.
Data Security
We use administrative, technical, and organizational measures — including encryption in transit, access controls, and monitoring — to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
International Transfers
Sadakom serves businesses across the GCC and may process data in countries outside your own. Where we transfer personal data internationally, we use appropriate safeguards consistent with applicable data-protection laws.
Your Rights
Depending on your location, you may have the right to access, correct, delete, or port your personal information, to object to or restrict certain processing, and to withdraw consent. To exercise these rights, contact us using the details below.
Children's Privacy
The Service is intended for businesses and is not directed to children under 16. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the date above and, where appropriate, notify you through the Service or by email.
Questions about this document? We're happy to help — contact our team.