Once your Google Business Profile is connected, new reviews appear under Reviews → Google Reviews as they come in. Click Reply to draft a response; it posts directly to Google through the official Business Profile API.
Sadakom can also suggest a first draft based on the review's content and rating — you can accept it as-is, edit it, or write your own from scratch.
Replies posted through Sadakom are indistinguishable from ones posted in Google's own dashboard; they show up identically to customers.