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Getting Started
Set up your account and send your first review request.
Account & Authentication
Sign-in, passwords, and keeping your account secure.
Billing & Subscription
Plans, invoices, upgrades, and payment methods.
Reviews Management
Requesting, monitoring, and responding to customer reviews.
Google Business Integration
Connecting and syncing your Google Business Profile.
Team & Permissions
Invite teammates and control what they can access.
Notifications
Email, SMS, and in-app alerts — what you get and when.
Integrations
Connect Sadakom to the tools you already use.
API & Developers
Authentication, endpoints, webhooks, and rate limits.
Security & Privacy
How your data and your customers' data are protected.
Troubleshooting
Fixes for the issues teams run into most often.
Featured articles
A review request wasn't delivered — what to check
Common causes for a missed SMS or email request, in order of likelihood.
Authenticating API requests
Obtaining an access token, refreshing it, and scoping API keys to specific actions.
How customer data is encrypted and stored
Encryption in transit and at rest, data residency, and retention defaults.
Most popular
How negative feedback is kept off Google
The routing logic behind Sadakom's star-rating gate, explained end to end.
Connecting your Google Business Profile
The OAuth flow, required permissions, and what to do if your business isn't listed.
Send your first review request in 5 minutes
The fastest path from signup to your first customer review, start to finish.
Recently updated
Google reviews aren't showing up in the dashboard
Steps to diagnose a stalled Google Business Profile sync.
Connecting your Google Business Profile
The OAuth flow, required permissions, and what to do if your business isn't listed.
A review request wasn't delivered — what to check
Common causes for a missed SMS or email request, in order of likelihood.
New articles
Muting specific alert types
Turn off individual notification categories without losing critical account alerts.
Disconnecting or switching a connected location
Steps to safely disconnect a Google Business Profile without losing review history.
Replying to Google reviews from your dashboard
Draft, save, and publish replies to Google reviews without leaving Sadakom.
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FAQ
Frequently asked questions
How do I find the right help article?
Use the search bar at the top of this page, or browse categories below — each has a short description to help you find the right topic fast.
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Is the Support Center available in Arabic?
Yes — every article, category, and the contact form are fully available in both English and Arabic.
How often is the knowledge base updated?
Our team reviews and updates articles regularly as the product changes — check the “last updated” date on any article for its most recent revision.
Can I suggest a topic that's missing?
Absolutely. Send us a message through the contact form below with what you'd like to see covered, and we'll add it to our documentation roadmap.
Do you offer phone or live chat support?
Live chat is coming soon. For now, email and the contact form are the fastest ways to reach our team, typically within one business day.