Why clinics struggle with reviews
The problems every clinic owner knows
A 1-star review can cost you 30 new patients
Patients read reviews like prescriptions. One unaddressed complaint visible on Google damages trust for everyone who Googles your clinic name.
Staff don't have time to ask for reviews
Front desk staff are juggling check-ins, insurance, and phones. Asking for reviews falls through the cracks every single day.
Happy patients forget to leave a review
A patient leaves thrilled, drives home, and never posts. Without a timely nudge sent to their phone, that review is lost forever.
How Sadakom solves it
Everything a clinic needs to dominate
local search
Set it up once. Let it run. Your front desk never has to think about reviews again.
Automatic post-appointment SMS
A branded text goes out 2 hours after every appointment. Patients rate their experience with a single tap — no app download, no login.
Smart negative review interception
If a patient rates 1–3 stars, they're taken to a private feedback form instead of Google. You get the complaint; the internet doesn't.
Branded patient experience
The review request page shows your clinic's logo and colors. Patients see your brand, not a generic tool.
Rating trend dashboard
See your average Google rating over time and spot where you're losing patients.
Multi-provider support
Running a practice with multiple doctors? Each provider can have their own review link. Track performance by doctor.
Real results from real clinics
Clinics love the results
“We went from 23 Google reviews to 91 in three months. Patients were happy — they just needed a reminder. Sadakom made that effortless.”
“We had a patient complaint go public before we even knew about it. Since switching to Sadakom, two negative reviews have been caught and resolved privately.”
FAQ
Questions from clinic owners
Is this HIPAA compliant?
Sadakom sends a simple review request via SMS or email — no medical data is included in the message. The patient experience is essentially a satisfaction rating + optional comment, which doesn't involve PHI. That said, we recommend consulting your compliance team and we're happy to sign a BAA on request.
Can I use my clinic's own branding on the review page?
Yes. Upload your logo and set your brand colors in Settings. Patients see your clinic's branding throughout the entire experience.
What happens when a patient gives a low rating?
Patients who rate 1, 2, or 3 stars are taken to a private feedback form — not Google. You receive an immediate alert with their concern so you can follow up directly. This is the core of what we do.
Can I import our existing patient list?
Yes. Upload a CSV with names and phone numbers (or emails). You can also add patients manually after each appointment, or connect your scheduling system if you're on the Pro plan or higher.
Do I need to train my front desk staff?
No staff training required. You set up the automation once — it runs on its own after that. Staff don't need to remember to ask for reviews.
Ready to grow your clinic's reputation?
Join hundreds of clinics already using Sadakom. Set up in under 10 minutes. First 14 days free.