Why it works
Popular topics
Getting started
Set up your account and first request.
Billing
Plans, pricing, and payments.
Reviews
How collection and routing work.
Integrations
Google, SMS, and email.
FAQ
Common questions
How does sadakom work?
It automatically requests reviews and routes unhappy customers privately.
Do customers need an app?
No — they just tap a link in the message.
Can I try it free?
Yes — you can start for free.
What is Sadakom?
Sadakom is a platform that helps businesses improve their online reputation by requesting reviews from customers, monitoring reviews, and managing the customer experience from one place.
Who can use Sadakom?
Sadakom is suitable for businesses of all types that rely on customer feedback and reviews to build a stronger online reputation.
What types of businesses can use Sadakom?
Sadakom can be used by restaurants, cafés, clinics, salons, hotels, retail stores, service businesses, and many other businesses that care about their online reputation and customer reviews.
Is Sadakom suitable for restaurants and cafés?
Yes. Sadakom helps restaurants and cafés request reviews from their customers and manage their online reputation more easily and efficiently.
Is Sadakom suitable for clinics and salons?
Yes. Clinics and salons can use Sadakom to make requesting customer reviews easier and strengthen their online presence and reputation.
Do I need technical experience to use Sadakom?
No. Sadakom is designed to be simple and easy to use, so you can manage review requests and track results without any technical experience.
Does Sadakom comply with Google's policies?
Sadakom is designed to help businesses request genuine reviews from their customers responsibly. However, each business is responsible for complying with Google's policies and terms of use.
Can I use Sadakom for multiple branches?
Yes. You can manage multiple branches through Sadakom, depending on the plan you choose.
Does Sadakom support Arabic?
Yes. Sadakom supports both Arabic and English. It also features AI that can communicate in Gulf Arabic, with the ability to customize the dialect for different Gulf countries such as Saudi Arabia, the UAE, Kuwait, Bahrain, and more, making responses feel more natural and relevant to your audience.
Can I customize the messages sent to my customers?
Yes. You can customize your messages to match your brand and the way you communicate with your customers.
Can I pause or cancel my subscription at any time?
Yes. You can cancel your subscription according to the terms of your plan, with no long-term commitment required.
Is there a free trial?
You can find the latest information about free trials and available offers on our pricing page, as offers may change from time to time.
Are the AI-powered features free?
AI-powered features depend on the plan you choose. You can check our pricing page to see which features and usage limits are included with each plan.
How are review requests sent to customers?
You can send review requests to your customers through the channels available in Sadakom, directing them to your business's review page.
Do I need a Google Business Profile to use Sadakom?
Some Sadakom features, such as monitoring Google reviews, require connecting your Google Business Profile. Other features can be used independently.
Can I use Sadakom if my business is new?
Yes. Sadakom is suitable for new businesses looking to build a strong online reputation from the start, as well as established businesses looking to improve how they manage their reviews.
Is my business and customer data secure?
We follow security practices designed to protect your business and customer information and use appropriate measures to prevent unauthorized access to your data.
Can I upgrade my plan later?
Yes. You can upgrade your plan whenever you need additional features or higher usage limits, depending on the available plans.
What is the difference between Sadakom's plans?
The plans differ in the number of branches, usage limits, and available features. You can compare the plans to find the option that best fits the size and needs of your business.